Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Last updated: February 2026
Information We Collect
We collect details you choose to provide in enquiries, assessments and applications. Support Coordination enquiries include the recipient's name, age, location and living arrangement, your relationship and contact details, package interest and how you heard about us. Optional situation details are stored with the enquiry and excluded from our team notification email. Only share another person's details with their permission. Aggregate usage data helps improve the site.
How We Use Your Information
We use your information to provide and improve our care services, respond to your inquiries, schedule assessments, coordinate care with family members (with consent), send important service updates, and comply with legal requirements. We never sell your personal data to third parties.
How We Protect Your Data
We implement industry-standard security measures to protect your personal and health information. This includes encrypted data transmission, secure storage systems, restricted access controls, and regular security audits. Health-related information is handled with additional safeguards in compliance with applicable healthcare data protection standards.
Information Sharing
We share information with authorised people who need it to respond to an enquiry or provide an agreed service, with designated family contacts where consent permits, with service providers acting under appropriate instructions, and where required by law.
Your Rights
You have the right to access your personal data, request corrections to inaccurate information, request deletion of your data (subject to legal retention requirements), withdraw consent for data processing, and receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below.
Contact Us About Privacy
If you have questions or concerns about our privacy practices, or wish to exercise your rights regarding your personal data, please reach out to our team. We are committed to addressing your privacy concerns promptly and transparently.
Questions about your privacy? Email us at info@primacyinhomecare.co.in or call +91 99958 10010