Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Last updated: February 2026
Information We Collect
We collect information you provide directly, including your name, email, phone number, and health-related details when you submit assessment forms, contact inquiries, or franchise applications. We may also collect usage data such as pages visited and browser type to improve our services.
How We Use Your Information
We use your information to provide and improve our care services, respond to your inquiries, schedule assessments, coordinate care with family members (with consent), send important service updates, and comply with legal requirements. We never sell your personal data to third parties.
How We Protect Your Data
We implement industry-standard security measures to protect your personal and health information. This includes encrypted data transmission, secure storage systems, restricted access controls, and regular security audits. Health-related information is handled with additional safeguards in compliance with applicable healthcare data protection standards.
Information Sharing
We share your information only with authorised care team members who need it to provide services, partner organisations (Primacy Care Australia, Recovery Plus Support) for clinical governance purposes, and as required by law. When coordinating care for NRI families, information is shared with designated family contacts only with explicit consent.
Your Rights
You have the right to access your personal data, request corrections to inaccurate information, request deletion of your data (subject to legal retention requirements), withdraw consent for data processing, and receive a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below.
Contact Us About Privacy
If you have questions or concerns about our privacy practices, or wish to exercise your rights regarding your personal data, please reach out to our team. We are committed to addressing your privacy concerns promptly and transparently.
Questions about your privacy? Email us at info@primacyinhomecare.co.in or call +91 99958 10010