01
Understand the situation
Listen to the person and family, clarify priorities and identify what is already in place.
Support Coordination & Case Management
Plans from ₹4,999/month5 / 12 / 25 dedicated hoursProfessional social worker coordinators
Home care and professional care coordination in Kerala
Get help with daily care or nursing, or with organising the care already in place. A professional Primacy coordinator helps agree a care plan, connect services and follow up actions with consent. Hands-on care and coordination are separate services; scope and availability are agreed before starting.
For people and families managing care—nearby, elsewhere in India or overseas—not only older people or NRI families.
One family. One care plan. One professional coordinating the care.
View an example care-coordination planPlans from ₹4,999/month5 / 12 / 25 dedicated hoursProfessional social worker coordinators
Care, connected in Kerala
Local understanding. One agreed plan. Follow-through you can reach.
5 / 12 / 25 dedicated hours
Coordination packages at a glance
Each package includes direct and indirect coordination time. Exact scope, service hours, availability and terms are confirmed in writing before service starts.
Essential
- Monthly fee
- ₹4,999/ month
- Monthly coordination hours
- up to 5
Coordinated
- Monthly fee
- ₹9,999/ month
- Monthly coordination hours
- up to 12
Concierge
- Monthly fee
- ₹19,999/ month
- Monthly coordination hours
- up to 25
A professional in your corner
Case Management: organising care and following it through.
Your coordinator works with the person receiving care and their family to organise agreed support, recognise potential concerns, and follow up actions within the agreed scope. Caregivers, appointments, healthcare providers and family communication are brought together around one care plan.
02
Build and maintain a care plan
Record agreed goals, contacts, next steps and review points; update the plan as needs change.
03
Check in on wellbeing
Arrange check-ins at the agreed frequency, recognise potential concerns and follow up or raise them with the agreed contacts within the service scope.
04
Bring services together
Coordinate caregivers, appointments, nursing, rehabilitation and other providers with consent.
05
Support transitions
Help organise practical hospital-to-home arrangements and follow up agreed discharge actions.
06
Keep communication clear
Share updates with authorised family members, maintain coordination records and track actions.
The person receiving support remains at the centre of decisions. Case Management does not include diagnosis, replace the treating team, guarantee outcomes or respond to emergencies. Clinical decisions remain with qualified treating professionals; support, review frequency and escalation contacts are agreed before starting.
Support for the whole care picture
For nearby families, and for families coordinating from a distance.
01
Older people living independently who want a reliable point of contact.
02
Families living elsewhere in Kerala or balancing work and care responsibilities.
03
Children living in another Indian state or overseas.
04
People returning home from hospital and families navigating changing needs.
05
Families coordinating several caregivers, health services or community supports.
English: illustrative care-coordination plan
This fictional example shows how agreed support could be organised. It contains no real patient information. Your own plan would be agreed with the person receiving support and, with permission, their family. Actions, contact arrangements and review frequency depend on the agreed scope, package hours and availability. This example is not a promise that every action is included in every package.
1. Plan details and agreed goals
- Person receiving support
- [Person's preferred name — placeholder only]
- Coordinator and plan dates
- [Assigned coordinator], [date agreed], [next review date — to be agreed]
- Agreed scope
- [Selected package], [agreed coordination tasks], [service hours and contact arrangements — to be confirmed in writing]
- Goal: Keep agreed appointments and support arrangements organised, taking account of the person's wishes.
- Goal: Make it clear who is responsible for each agreed action.
- Goal: Keep authorised family contacts informed through the agreed channel and frequency.
2. Responsibilities
- Person receiving support
- Express preferences, participate in decisions and agree who may receive information.
- Care coordinator
- Record agreed goals and actions, help organise support, contact authorised people and providers, follow up agreed tasks, and review the plan within the agreed scope.
- Authorised family contact
- Help with the tasks they have agreed to take on and tell the coordinator about relevant changes through the agreed channel.
- Caregiver or service provider
- Deliver their separately agreed service and raise relevant concerns through the agreed contacts. The coordinator does not take over their responsibilities.
- Treating professionals
- Make clinical decisions and provide medical advice. The coordinator does not diagnose, prescribe or change treatment.
3. Authorised contacts and information sharing
- Family contact
- [Authorised contact role — no real name or telephone number in this example]
- Provider contact
- [Provider role and permission to contact — to be agreed]
- Information that may be shared
- [Agreed appointment arrangements and action updates]. Record who may receive each type of information, the agreed channel and update frequency. Do not assume that every family member may receive all information.
- Permission review
- Review the person's wishes and authorised contacts when the plan is reviewed or permission changes.
4. Example action list
- Action: organise an agreed appointment
Responsible: coordinator to contact the provider with permission; authorised family contact to confirm transport arrangements.
Target: [agreed date]. Status: awaiting provider confirmation.
Review point: confirm the appointment details and who will attend; if unavailable, discuss alternatives with the person and authorised contact. Attendance, transport and provider fees are not automatically included.
- Action: clarify caregiver arrangements
Responsible: coordinator to confirm agreed arrangements with the caregiver or provider; caregiver or provider remains responsible for delivering their service.
Target: [agreed date]. Status: awaiting provider reply.
Review point: record whether arrangements are confirmed and who will follow up any outstanding issue. Staffing availability is not guaranteed.
- Action: share an agreed family update
Responsible: coordinator to send the permitted action summary to the authorised contact through the agreed channel.
Target: [agreed update date or frequency]. Status: planned.
Review point: check whether actions remain outstanding and whether the person wants any changes to the plan or information-sharing arrangements.
5. Review and next steps
At [agreed review date], discuss progress against the person's goals, completed and outstanding actions, changes in preferences or support needs, permissions, and whether the agreed scope and package hours remain suitable. Record the agreed changes, action owners and next review point. Additional services or coordination time require prior discussion, availability and agreed terms; third-party costs remain separate unless expressly included in a written agreement.
6. Important limits and urgent concerns
The coordinator organises and follows up agreed support; they do not diagnose, replace treating professionals or guarantee health or service outcomes. Routine concerns are raised with the agreed contacts within the agreed service arrangements. This is not continuous monitoring, an around-the-clock response or an emergency service. For an immediate medical or safety concern, contact local emergency services and the treating team; do not wait for a coordinator reply.
A useful distinction
Your Dedicated Coordination Time
Your package provides a dedicated amount of professional coordination time each month. Not all care coordination happens face-to-face: your coordinator may be working for the individual even when you are not speaking directly.
Direct support
- Telephone conversations and video calls
- Wellbeing check-ins and care-planning discussions
- Family meetings and scheduled client meetings
- Agreed home visits, where included in the plan
Behind-the-scenes support
- Calling caregivers and coordinating services
- Liaising with healthcare providers and authorised family with consent
- Appointment and hospital/service follow-up
- Researching services and reviewing care information
- Updating plans, documentation, monitoring arrangements, problem-solving and action tracking
Hours belong to the individual and are used for agreed needs under the care plan. They are a monthly ceiling, not an unlimited support entitlement.
Clear monthly packages
Choose the level of follow-through that fits.
Each package includes direct and indirect coordination time. Exact scope, service hours, availability and terms are confirmed in writing before service starts.
Essential
Stay Connected
₹4,999/ month
up to 5 dedicated hours / month
A good fit whenFor someone living mostly independently, with a family who values steady professional oversight and follow-through.
- Dedicated Support Coordinator and initial needs discussion
- Personalised care plan and scheduled wellbeing check-ins
- Family communication with consent
- Basic appointment and service coordination
- Caregiver follow-up and emerging-concern identification
- Care plan review as required
RECOMMENDED
Coordinated
Stay in Control
₹9,999/ month
up to 12 dedicated hours / month
A good fit whenFor families needing active follow-up across caregivers, appointments, healthcare and several support providers.
- Everything in Essential
- More frequent coordinator involvement and active caregiver coordination
- Appointment coordination and follow-up
- Healthcare and service liaison with consent
- Hospital-to-home and multiple-provider coordination
- Regular authorised-family updates, changing-needs monitoring and care-plan reviews
- Problem solving, follow-up and help organising additional services
Concierge
We Help Manage It
₹19,999/ month
up to 25 dedicated hours / month
A good fit whenFor more complex or changing needs where the family wants a significantly more active coordination role.
- Everything in Coordinated
- Higher-frequency involvement and complex multi-provider coordination
- Proactive follow-up and regular care monitoring
- Family or video care meetings as required
- Enhanced hospital and discharge coordination
- Coordination of caregivers, nursing and other supports
- Help navigating healthcare and community services
- More frequent care-plan reviews and priority coordination
- Coordination during significant changes
₹
Professional coordination from around ₹167 a day*
A way to think about the Essential monthly fee: one professional coordinator helping organise and follow up the care of someone important to you.
*₹4,999 divided across approximately 30 days. This is an illustration of the monthly fee, not daily coordinator work or daily billing. Support is delivered within the package’s monthly hours and agreed care plan.At a glance
Compare the support included
Included / levelEssentialCoordinatedConcierge
Monthly fee₹4,999₹9,999₹19,999
Dedicated hours / monthUp to 5Up to 12Up to 25
Dedicated coordinatorIncludedIncludedIncluded
Personal care planIncludedIncludedIncluded
Wellbeing check-insIncludedIncludedIncluded
Family updatesWith consentWith consentWith consent
Basic service coordinationIncludedIncludedIncluded
Active caregiver coordinationLimitedIncludedIncluded
Appointment coordinationBasicIncludedIncluded
Healthcare / provider liaisonAs requiredIncludedIncluded
Hospital-to-home coordinationLimitedIncludedEnhanced
Multiple-provider coordination—IncludedEnhanced
Proactive care monitoringBasicIncludedEnhanced
Complex care coordination—LimitedIncluded
Priority coordination——Included
Clear boundaries are part of good care.
The Golden Era Assessment is free for non-urgent planning of future care needs. Urgent care and ongoing care or coordination services are separate; their scope and any charges are discussed before proceeding. The conditional onboarding fee below is for Support Coordination, not this free future-planning assessment.
- Monthly hours reset and do not roll over; there is no obligation to use every hour.
- Additional time may be available subject to availability. No extra hourly price is published; the team will discuss terms beforehand.
- Home visits depend on package, plan, location and requirements. Travel or additional charges may apply and are discussed in advance.
- Caregiver, nursing, medical, allied-health, transport, equipment and other third-party fees are separate unless expressly stated.
- A one-time comprehensive assessment and onboarding fee of ₹2,500–₹5,000 may apply. Eligible Coordinated or Concierge plans of three months or more may be considered for a waiver, subject to approval; any charge is explained before proceeding.
- Service hours, contact arrangements and written scope are agreed before starting. Concierge and priority coordination are not unlimited.
Why Primacy?
Professional coordination, grounded in the person’s life.
Professional social workers
Our Support Coordinators are professional social workers who understand people, families, care systems, dignity and choice.
Australian-informed practice
Coordinators receive training through Primacy Academy, incorporating Australian-informed approaches to care coordination, communication and person-centred practice.
One point of contact
A central coordinator helps keep caregivers, services, family communication and agreed actions connected.
Local knowledge
Professional coordination with an understanding of Kerala’s healthcare, family and community environment.
Person-centred and connected
The individual remains in charge of their choices, with support that can connect to in-home care when appropriate.
One Person. One Care Plan. One Point of Contact.
Caring is a responsibility. Managing everything alone doesn’t have to be.
You may live five minutes away, in another city, overseas — or simply be balancing work, children and your own responsibilities. Distance is not the only reason families need help. Sometimes there are simply too many appointments, calls, caregivers and decisions to keep track of. Primacy gives you someone whose role is to help keep those pieces connected.
The practical details, clearly explained.
Questions families ask
How are my dedicated coordination hours used?
Hours may be used for direct conversations and agreed meetings, as well as indirect work undertaken specifically for the individual, such as provider liaison, appointment coordination, records, care-plan updates and follow-up. The work is guided by the agreed care plan and package.
Do unused monthly hours carry over?
No. Monthly coordination hours reset each billing month and do not accumulate or roll over.
Do I have to use all the hours in my package?
No. There is no obligation to use every hour. Coordination is provided according to the person’s needs and agreed care plan, up to the package’s monthly allocation.
What if we need additional coordination time?
Additional time may be arranged subject to availability. Please speak with our team; no additional hourly rate is published on this page, and any terms will be discussed before work is agreed.
Are home visits included?
Home visits depend on the package, agreed plan, location and requirements. Travel or additional service charges may apply and will be discussed beforehand. Visits are not unlimited.
Are caregiver, nursing or other provider costs included?
No. Package fees cover the professional coordination service. Caregiver, nursing, medical, allied-health, transport, equipment and other third-party costs are separate unless expressly stated in a written agreement.
Who receives updates, and is my information shared?
The person’s wishes and consent guide communication. The authorised recipients, information shared, channel and frequency are agreed in the care plan. We do not replace the family or treating professionals.
Is Support Coordination available around the clock or for emergencies?
No. Service hours, availability and response arrangements are confirmed in writing. Priority coordination is not unlimited and this is not an emergency service. For an immediate medical or safety concern, contact local emergency services and the treating team.
A conversation, not a commitment
Tell us what your family is managing.
Share only what is needed to begin. We will listen, check location and availability, and explain the next step. Please do not include detailed medical records or diagnoses in your enquiry.
First discussion is free · Monday–Saturday, 9 AM–6 PM
Talk to a Care Coordinator
Share the details needed for a care-coordination discussion. Situation details are optional and are stored with your enquiry, not sent in our team notification email. Please do not include medical records or detailed diagnoses.
If someone needs urgent help now
This is not an emergency line and does not provide immediate response. For an immediate medical or safety concern, contact local emergency services and the person’s treating team.